Refund policy

We stand behind the quality and effectiveness of our wellness products and want you to feel confident with every purchase. Our Refund Policy outlines the conditions and process for requesting a refund if your purchase does not meet your expectations. Please review the policy carefully to understand the applicable requirements and eligibility.

1. Refund Policy

We do not accept product returns under our current policy. Eligible customers may request a refund in accordance with the terms outlined in this policy. Refund requests must meet the applicable eligibility requirements and be submitted within the specified time frame. Approved refunds will be processed through the original payment method.

2. Non-Refundable Situations

A refund can't be issued in these cases:

• Orders older than 30 days
  
• Address errors caused by customer input
  
• Refund abuse or fraudulent activity

3. Refunds

Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

4. How Refunds Work

You do not need to return the product. Refunds are issued to your original payment method and may take up to 10 business days to process.

5. Contact Information

If you have any questions about your returns, just reach out to us at contact@solacewellnessco.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.