Privacy Policy
How we collect, use, and protect
your personal information.
Solace Wellness ("we," "us," "our") is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect the following:
- Name
- Shipping & billing address
- Phone number (optional)
- Payment details (securely processed through Shopify)
- Order history
- Device & browser data (IP, cookies, analytics)
- Marketing interaction & ad tracking
2. How We Use Your Data
We use your information to:
- Process and deliver orders
- Send order and shipping updates
- Provide customer support
- Improve website performance
- Run advertising and remarketing
- Prevent fraud and protect security
You will receive emails for shipping updates.
3. Cookies & Tracking
We use cookies and pixels to:
- Maintain cart items
- Personalize your shopping experience
- Analyze website traffic
- Deliver targeted ads
You may disable cookies in your browser, though some site features may not function properly.
4. Sharing Your Information
We only share your data with trusted service providers:
- Shopify
- Payment processors (Shopify Payments, PayPal, etc.)
- Shipping carriers
- Email platforms
- Google advertising
- Fraud prevention tools
We never sell your personal information.
5. Your Rights
Where applicable, you may request:
- Access to your data
- Correction of inaccurate information
- Deletion of your data
- Opt-out of marketing emails
To make a request, email contact@solacewellnessco.com.